You will automatically receive an email for the journey(s) you have booked. You are responsible for checking that the details received to us are correct.
Onward Travel Solutions Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Deal Cabs will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.
Deal Cabs accepts no responsibility for any missed flight due to unexpected circumstances.
All passengers are advised to have adequate travel insurance prior to booking.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
Deal Cabs does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Deal Cabs customer services team immediately.
Please ensure you give us your arrival times and day.
If your flight has any serious delays over 1 hour please inform us as soon as possible.
Deal Cabs use their own transport wherever possible but do use third party companies where appropriate.
Reservations made in less than 24 hours before the pick-up time are subject to additional charges. Customers will be advised in advance of their total amount due.
We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
We do not charge for the 1st 45 minutes of waiting time after the plane has landed. Waiting time charges start once the 45 minutes has elapsed from when the aircraft has landed and will be charged, regardless of reason, at 10 euro/hr.
Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.
All bookings must be made through the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured. It is against the law for private hire drivers to accept journeys directly. Bookings must be made through an Operator.
Onward Travel Solutions Ltd will accept any cancellation made as long as there is at least 24 hours notice. The cancellation must be made via an email to which you will receive confirmation by us.
If you do not receive an email from Deal Cabs confirming the cancellation we have not received it. In this case please call us. Refunds will not be issued in the following circumstances: No refund is made if the passenger does not show up for pre-paid journeys.
No refund is made for cancellation of a booking with less than 24 hours’ notice provided or afterwards.
All other circumstances where a refund may be possible should be addressed directly with Deal Cabs customer services
Please note that some calls may be recorded for training purposes.